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Frequently asked questions
Answers to what we're asked most. Can't find yours?
Ask customer support
and we'll track it for you.
Ordering & delivery
What areas do you deliver to?
How much is delivery?
How do I pay?
Can I cancel an order?
Why hasn't my seller responded yet?
Coins & rewards
What are coins?
How much of my order can I pay with coins?
Why haven't my coins shown up yet?
Do coins expire?
I cancelled an order I used coins on — do I get them back?
Returns & exchanges
Can I return something I've changed my mind about?
How long do I have to report a problem?
What happens after I request an exchange?
Selling on ShopItt
How do I become a seller?
Why hasn't my new listing gone live?
When do I get paid?
What happens if a buyer refuses delivery repeatedly?
